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6th June 2023


Initially I enquired via the website but although I got an automatic reply no one contacted me, so I had to phone after 7 days. The receptionist did see the enquiry but actually said no one had actioned it. She offered me a telephone appointment for 2 days later via the telephone. The telephone appointment was late but that was because all of Earlswwod had a power cut and all the telephones/computers were 'down' so that was nobody's fault. Dr McGilligan then offered me a same day appointment for an injection. This was also delayed but that was becasue of the earlier power cut affecting all subsequent appointments.

Suggested improvements
Monitor the website

Experience
Involvement
Cleanliness
Staff
Appointment