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The Wall House Surgery
2014-09-11
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Written by a carer
Written by a carer 11th September 2014
I have been involvd in taking my Father to this surgery. I am not registered with this surgery.
I found the Reception staff and the Dr faultless. Very careing and helpful.
However the facilities need investment. The Doctors rotate from down stair to up stairs which means that my father has to wait until the Dr incharge of his care is on a downstairs rotation and hope she has an appointment. A Stair lift would solve this problem.
The toilet door to the mens loo is very stiff and my frail father found it difficult to access the toilet unaided. The enterans has a carpe with a raised carpet type rail whihc I watch a patient struggle to roll his walking frame over unaided. these things could easily be fixed and aid patients welfare and well being at this surgery.
19th September 2014
Response from The Wall House Surgery
Thank you for your feedback. We are aware that the building is not up to scratch and we have had planning permission in place since 2008 to redevelop, however, we also need authorisation from NHS England but this has never been forethcoming despite our and our patient groups best efforts. In regards to the upstairs rooms, due to lack of space GP's often have to rotate or hot desk which we will have no option but to continue unless the redevelopment goes ahead. The staircase to the upstairs rooms unfortunately cannot have a stair lift due to health and safety. Dawn Harrison Practice Manager