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The Wall House Surgery
2015-01-21
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Written by a patient
Written by a patient 21st January 2015
As a sufferer from COPD the triage system ensures that I can get to see a doctor quickly when I really need one. There can sometimes be a wait to get through on the phone, but nothing excessive. Admin and clinical staff are always polite and professional.
26th January 2015
Response from The Wall House Surgery
Thank you for your feedback. We do try to man the phones accordingly but appreciate that sometimes we may not always meet our own standards or patient expectations. The support staff work very hard to provide good patient centred customer care so it is nice when this is recognised. Kind regards Mrs Dawn Harrison Practice Manager