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The Wall House Surgery 2017-10-10 Person 1 5 0

As a patient with a hearing aid and a requirement for long term medication for another condition that can't be dispensed on repeat prescription, I asked the Practice to notify me by email when my prescriptions were ready to collect as this seemed like a reasonable adjustment. The practice has insisted that I call the switchboard instead which is difficult and inconvenient, requiring several calls with call waiting times averaging about 20 minutes - not to mention expensive! I find it surprising and disappointing that a GP surgery is not prepared to make reasonable adjustments for patients with special requirements and / or disabilities.