The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,601
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-09-01
Person
4
5
0
1st September 2022
I can't always get an appointment to SEE a doctor and have to start at 8am if I want to HEAR a doctor. I.e I can't make an appointment in advance.
Suggested improvements
Change the appointment system. I received GREAT CARE but I had to make the appointment far in advance and was not able to specify a doctor.
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, I am very pleased that you received great care. We are reviewing all feedback collectively to identify common themes and understand where we can make improvements, so thank you for sharing your experience.
The James Cochrane Practice
2022-09-01
Person
5
5
0
1st September 2022
Very caring and very professional felt valued thank you
Suggested improvements
They have it spot on well done brilliant
The James Cochrane Practice
2022-09-01
Person
5
5
0
1st September 2022
Such a good experience. I got an appointment the next day. I saw [name removed] who was very kind and explained everything really well. Very reassuring.
Suggested improvements
No
The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
Appointment easy to book.
Suggested improvements
Space for breastfeeding after appointment.
3rd October 2022
Response from The James Cochrane Practice
Thank you for your feedback, I'm pleased that you found your appointment easy to book. We can offer a private space for feeding, however we reflect that this is not particularly well signed in practice and are reviewing it. Thank you for taking the time to highlight this to us.
The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
Difficult to see a doctor
Suggested improvements
Face to face is better than this
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk