The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,603 reviewsReviews
This can vary!
Because that's what I experienced.
While everyone was nice I felt I was not listened to. I had said several times that my prescription would run out before my blood test and review appointment. When that happened I could not resolve it while at the surgery I had to phone up the dispensary which wasted their time and mine and will mean me coming back into town once it is with the chemists. In addition I asked whether I could have s blood test to check my antibodies as I have been ill for two months and am wondering if I had Covid. I was told just to ask at my blood test appointment and I could have it. At the blood test appointment I was told a GP would have to ok this. That is fair enough but it would be good to have known that.
It is always a long telephone wait early in the morning to get an appointment.
As always my experience at the Surgery is excellent and the staff very professional.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk