The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,605 reviewsReviews
Kind, caring, helpful, patient and very supportive staff. You are listened too and things are explained very well.
A very quick response to my telephone call on behalf of my wife a Alzheimer’s patient
[name removed] [name removed] was very sympathetic towards [name removed] and l quick and satisfactory outcome
Great [name removed]
I needed to get a blood test done. But I am petrified of needles. I went to the wrong practice, but they were still amble to fit me in . The receptionist was brilliant and so was the gentleman that took the blood.
The biggest assets to the business.
Flu jab was administered efficiently & speedily whilst still maintaining a professional and pleasant level of personal attention.
Had phone appointment 1st to be told I needed face to face which I knew.Had an appointment made for me which was not an appropriate time.Told to ring back 8am for another appointment which is impossible as when you do finally get through no appointments available.And get told only urgent appointments are available on the day.How do we know what is urgent when we are in pain or feel unwell.When I did get an appointment the doctor I saw was great.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk