The James Cochrane Practice

The James Cochrane Practice 2022-10-08 Person 5 5 0

Quite happy with the service no complaints [name removed] was excellent

Nothing

The James Cochrane Practice 2022-10-08 Person 4 5 0

I don't know as I have not needed an appointment recently.

N/a

The James Cochrane Practice 2022-10-08 Person 4 5 0

Very good care , getting an appointment within a day or two is impossible, particularly since covid , is long wait to see dr face to face

Would be good if more availability for face to face appointment

The James Cochrane Practice 2022-10-08 Person 4 5 0

Staff always helpful. I was attending for a CDM1 appt which was well organised and the extra tests the GP had arranged, when I spoke to him over the phone 4 days previously, were offered without prompting. Appt was on time and no time was wasted during it although I was able to ask questions and it didn't feel rushed. Appropriate questions were asked about my BP readings at home because it was a bit high. I was given a CDM2 appt when I made the CDM1 which means I didn't have to worry about arranging that with waiting on the phone a second time

My husband had attended for a well person 3 days earlier, he was weighed as I was. With clothes on we both weighed less than we do at home. It will be lovely if it is true but might mean that your scales need recalibration. I know that you can't do much about the phone call waiting time to get through. I like that you have added the number of calls ahead of you in the queue. This has been done at my uncle's surgery in Sheffield and it does save wasted time.

The James Cochrane Practice 2022-10-08 Person 4 5 0

Reception is a barrier to get through to a doctor, I appreciate they are following orders, but when you are worried being told that no one is available and to find 111 doesn’t help, although I must admit the people at 111 are very helpful.

Make it easier to see a Doctor or nurse