The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,606
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-10
Person
5
5
0
10th October 2022
My appointment for my flu vaccination went very smoothly and efficiently.
Suggested improvements
All was well organised.
The James Cochrane Practice
2022-10-10
Person
5
5
0
10th October 2022
Fast and well organised
Suggested improvements
Nothing
The James Cochrane Practice
2022-10-10
Person
4
5
0
10th October 2022
It is not always easy to get an appointment and hasn’t been for a long time. I don’t bother to get a doctors appointment as you can wait a long time and sometimes you need to get in a bit sooner if you are concerned about the problem. It is slightly easier to see a nurse practitioner and they are very experienced and thorough. I have seen [name removed] for years and am more than satisfied with the care he provides.
Suggested improvements
We were a bit disappointed regarding our Covid inoculation. After asking at the surgery we were told to ring 119 and our only options were quite a distance away from Kendal. I went online and booked my husband and myself in at Cartmel surgery which isn’t too far away. I was shocked to discover that my friend who isn’t a patient at our surgery found out they were running a walk in appointment at Maude Street and attended. Why didn’t they let their own patients know about this and it would have saved having to go to Cartmel especially as we are pensioners.
We also had our flu jab at the pharmacy adjoining Helme Chase Surgery because we were not informed when they would be done at the surgery. Please try and make things a little easier for patients by keeping them informed and treating their own patients first.
The James Cochrane Practice
2022-10-10
Person
5
5
0
10th October 2022
Great service, marvellous Practice
Suggested improvements
All good
The James Cochrane Practice
2022-10-10
Person
4
5
0
10th October 2022
I attended a flu clinic at Helme Chase. The wait was only a couple of minutes. Everyone who dealt with me was cheerful, polite and efficient.
Suggested improvements
Nothing
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk