The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,606
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-13
Person
4
5
0
13th October 2022
Great experience- thank you
Suggested improvements
Nothing
The James Cochrane Practice
2022-10-13
Person
5
5
0
13th October 2022
Everyone involved from making the appointment, to greeting me, to the doctor seeing me; where friendly, helpful and informative. I felt in good hands and that my situation had been dealt with professionally and sincerely.
Suggested improvements
Nothing, you were great.
The James Cochrane Practice
2022-10-13
Person
4
5
0
13th October 2022
Takes a long time to get through to a receptionist. Sometimes you can get an appointment if you are lucky.
Suggested improvements
More people to answer the phone to save hanging on .
The James Cochrane Practice
2022-10-13
Person
4
5
0
13th October 2022
The prospective wait to see or speak to a doctor has meant I’ve been self medicating for weeks. And the condition has got me down. Finally, with persistence and determination to get a Doctor involvement, it has improved quickly.
Suggested improvements
Easier contact with the health professional , maybe a nurse initially,
The James Cochrane Practice
2022-10-12
Person
3
5
0
12th October 2022
I was told yesterday that the GP I would like to see urgently (Dr [name removed]) would be in today.
I rang the surgery at 8.00 am and my call was answered at 8.50 am. [name removed] said she couldn’t hear me very well and the telephone line went dead. I rang back and spoke to someone after 5 minutes. I was then told the Dr [name removed] would not be in until Friday!
I explained the reason for wishing to see someone today but felt very uncomfortable discussing personal issues with the receptionist. She even said she couldn’t advise as she is not a GP! I needed her to understand my reasons for seeing a GP rather than speak to someone on the phone. She made a telephone appointment for me with the duty GP for later in the morning. Dr [name removed] was able to reassure me regarding my concerns. However, I would feel more reassured I’d I had a face to face appointment with Dr [name removed] today.
Suggested improvements
50 minutes is a long time to wait for someone to answer the phone then to be cut off.
I worry about older people trying to get an appointment.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk