The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,612
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-12-15
Person
2
5
0
15th December 2022
I telephoned and for an appointment with a doctor on that day, following my telephone conversation with a doctor on 111. Instead of getting an appointment with a dctor, I was given an appointment with the nurse practitioner.
Suggested improvements
To me it was important that I spoke to a doctor face-to-face s that he could see what the problem was. Three weeks for an appointment with a doctor was too long to wait.
The James Cochrane Practice
2022-12-15
Person
4
5
0
15th December 2022
Appointment times are hard to get and yet when in the surgery the waiting rooms are empty the used to be full, difficult to understand.
Suggested improvements
Quicker appointments
The James Cochrane Practice
2022-12-15
Person
4
5
0
15th December 2022
A little wait was needed but as this was non urgent I was happy to wait.
Suggested improvements
Nothing
The James Cochrane Practice
2022-12-15
Person
3
5
0
15th December 2022
This appointment was made by my GP herself p my last phone review.
I find it difficult to make appointments that are timely for my needs
Suggested improvements
…
The James Cochrane Practice
2022-12-15
Person
4
5
0
15th December 2022
Was just a blood test and had to wait 3 weeks!
Suggested improvements
Really fast service when I attended for my bloods on time and in & out in 5 minutes
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk