the-james-cochrane-practice

The James Cochrane Practice

Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,612 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 595 of 719
 
22nd December 2022


I usually get an appointment if I ring up at 8am for that day the staff are very helpful and do their best to get me sorted there seem to be a lot of new doctors now at the surgery I found it better when you had a familiar face rather than one you’ve never met but I suppose that’s how it is now

Suggested improvements
Couldn’t do anything any better

Experience
Involvement
Cleanliness
Staff
Rating not given.
Appointment
 
22nd December 2022


Had regular treatment since May 2022. No appointment problems. Talked with Practice nurses [name removed] and [name removed] about treatment. Very open about condition and treatment. First class. Hopefully near end of treatment.

Suggested improvements
[name removed]

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st December 2022


My initial appointment could only be booked 2 weeks from my date of application.

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st December 2022


Helpful and prompt

Suggested improvements
Seem to have had conflicting diagnoses that have cost time and prescription charges.

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st December 2022


Because you asked.

Suggested improvements
During previous visits I've seen "doctors" googleing answer to my questions. Once one of them asked me what I think we should do with my painful knee not giving me any options. My last gp visit was successful as she was helpful and send me to some tests plus she was answering my questions using her knowledge not google. Ideally some of these guys should be checked if their knowledge is good enough to work as doctors.

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

Page 595 of 719

The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

Profile

We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.

We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!

Thank you for taking the time to share your experiences with us, we really appreciate it.

Resources

Short link to review The James Cochrane Practice: http://iwgc.net/ecatk