The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,606 reviewsReviews
Really pleased to find I can self refer and get a directs appointment with a physio. Saves GPS precious time and is better for me as it gets me to what I need (a rehab programme) quickly.
The receptionist lady who took my call was pleasant and quick the doctor seen was lovely and completed her job well did a great job of looking after my daughter very satisfied
Mostly speak on phone sometimes questions not available!
The system feels like you're discouraged from making a face to face appointment. There seems to be loads of hoops to jump through to get face to face with a doctor.
I feel as if you need to be at death's door before trying.
I can barely walk today and have had to cancel a planned holiday so I emailed to ask if GP could speed up orthopedic referral and/or offer better pain relief. I was offered a telephone call in 4 weeks. I said this wasn't satisfactory and was texted to say that if I needed an urgent appointment I should phone, otherwise the request was closed. When I phoned I was told I could ring first thing tomorrow and might get an appointment. I've agreed a telephone call early next week. This is neither caring or efficient. There's no explanation of why waiting times for appointments have become so unreasonably long, and resorting to the morning telephone competition for appointments smacks of desperation. The attitude conveyed by texts from the Care Navigator is dismissive and bureaucratic. The receptionist on the phone was at least polite, but again could offer no explanation for this poor service.
I appreciate that GPs are underpaid and overloaded but this kind of dismissive, defensive service is only likely to undermine public support and generate frustration and anger.
We are sorry to hear your comments, please contact us on lscicb-mb.surgeryinfo.jcp@nhs.net so we can talk things through in more detail. Thank you
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk