The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,606 reviewsReviews
There’s still a rush at 8am which makes it difficult to get appointments if you can’t call at that time. More appointments available in the short term (week ahead) would help. I’m sure not all 8am calls need an appointment that day
Always great friendly and professional service from everyone at the practice
Rang at 8:04 and after a short wait before being answered, asked for a face to face appointment, and was offered a choice of 3 for that day. Doctor was on time and called me in a couple of minutes before my appointment time. She took time to listen to me about what was going on, and explained clearly what she felt was happening. Discussed a plan of action and suggested a follow up appointment in two week's time, which she booked there and then for me. I left feeling listened to and cared for at a time that I'm finding difficult. Thank you.
Dr [name removed] had good communication skills, good eye contact and listening skills.
Session went well but one question. He mentioned the spots of blood l have when walking could be something besides piles which had been identified but l came away and realised that l haven’t asked what else?
Had surgery two weeks ago and still bleeding. Was told if I am still bleeding in a week to call back because I need to see someone. Told me that they can’t fit this week. Didn’t give me an appointment. Told me to go to the urgent treatment centre.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk