the-james-cochrane-practice

The James Cochrane Practice

Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,606 reviews

Reviews

Recommend
Involvement
Cleanliness
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Page 51 of 717
 
24th July 2024


Rapid tests and results and very accommodating for new appointments

Suggested improvements
No

Experience
Involvement
Cleanliness
Staff
Appointment
 
24th July 2024


Pressure on services mean q long wait to be seen. Not complaining.. you asked!

Suggested improvements
Why don’t you consider allowing patients who need an early morning blood test just to turn up say between 8 and 8.30 to get it done without an appointment? Would you be swamped? You could try it for a couple of months and see if it runs smoothly. There will, of course, be others who don’t need the test first thing ( before food and meds). They could use the blood testing place at WGH.. or you by appointment later in the day.

Experience
Involvement
Cleanliness
Staff
Appointment
 
24th July 2024


It was great the nurse [name removed] has done a great job and is very easy to talk to. Does a very good job and she has told me how best to treat and manage my bandages.

Suggested improvements
Nothing the nurse was great very helpful and caring

Experience
Involvement
Cleanliness
Staff
Appointment
 
24th July 2024


Y annual review was held and after the actions were concluded I explained that I was experiencing pins and needle type pain in manly my left hand and lower arm and the same pain in my right hand. For some reason I was sent to see [name removed] who I believe is a physiotherapist, I feel that this was the totally wrong person to be seen by and perhaps a Doctor would have been the correct choice.

Suggested improvements
Get me an appointment with a Doctor as this would have saved [name removed] time and mine!

Experience
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Cleanliness
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Rating not given.
Appointment
 
24th July 2024


All the above i give 5 stars. Cheerful and welcoming receptionist. Clean and comfortable waiting area. Short waiting time. Helpful consultation. Easy to arrange timely appointment.

Suggested improvements
All good, thanks

Experience
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Rating not given.
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Page 51 of 717

The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

Profile

We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.

We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!

Thank you for taking the time to share your experiences with us, we really appreciate it.

Resources

Short link to review The James Cochrane Practice: http://iwgc.net/ecatk