The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,601 reviewsReviews
In surgery contact is fine for getting jobs done, such as amending my repeat prescription as advised by the pharmacist I consulted last month.
Phone contact always takes longer, waiting for a suitable team member to talk to
I requested an appointment with a doctor and was given a telephone appointment. In the end the telephone appointment was successful and I was seen by doctors thr same day .
Everything went according to plan. I did have appointment for next day. However I was telephoned and told nurse was ill who was due to take bloods , so could I make appointment for day earlier, I could and did . Not registered in screen on arrival, however receptionist immediately checked , said it was ok. My appointment with nurse was on time, and she was extremely efficient, yet friendly.
Very pleasant and helpful reception staff, and friendly but professional clinical staff. Excellent experience all round.
Not at all had 2 weeks to wait
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk