The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,606
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-07-26
Person
4
5
0
26th July 2024
Relatively easy, just on occasions there appears to be a bit wait for the next available appointment
Suggested improvements
Nothing to add
The James Cochrane Practice
2024-07-26
Person
5
5
0
26th July 2024
Offered the choice of two telephone appointments
Suggested improvements
Nothing
The James Cochrane Practice
2024-07-26
Person
4
5
0
26th July 2024
My appointment on Thursday was fine, although I now have to wait another week to get the injections which the doctor prescribed.
Suggested improvements
I rang to speak to a different doctor on Monday morning who had prescribed some medication and was told by the receptionist that a message would be sent to him, but I hadn't had a response by close if surgery on Wednesday. A face to face appointment was sought and achieved by Friday morning at which appointment I was told that the previous doctor was away on holiday. So it would have been better if the receptionist had told me and I could have asked for an answer from another doctor on the Monday instead of being left in limbo.
The James Cochrane Practice
2024-07-26
Person
5
5
0
26th July 2024
As usual no problems with the service I was given, excellent.
Suggested improvements
Nothing springs to mind.
The James Cochrane Practice
2024-07-26
Person
5
5
0
26th July 2024
Appointment booked at last visit. First class discussion around my issue left me reassured. Exercise link sent promptly.
Suggested improvements
Nothing
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk