The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,601
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-08-18
Person
5
5
0
18th August 2024
Great care, and understanding, very professional from both
Suggested improvements
No everything was good
The James Cochrane Practice
2024-08-18
Person
4
5
0
18th August 2024
I got follow up appointment
Suggested improvements
Everything was good
The James Cochrane Practice
2024-08-18
Person
4
5
0
18th August 2024
OK for appointments on the day, but frustrating not being to book in advance (eg 2 weeks ahead)
Suggested improvements
.
The James Cochrane Practice
2024-08-17
Person
4
5
0
17th August 2024
It's sometimes difficult to explain to receptionists that you wish to see a nurse or GP. Triage by receptionist is not ideal. It's a heavy responsibility for staff not medically trained.
Suggested improvements
The actual appointment was good. Dr [name removed] is a good communicator, a good listener and is happy to deal with more than one condition. He explains well.
The James Cochrane Practice
2024-08-17
Person
5
5
0
17th August 2024
Always helpful, friendly and explanatory.
Suggested improvements
Happy with things.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk