The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,602
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-08-20
Person
5
5
0
20th August 2024
All the staff are excellent and very helpful
Suggested improvements
Nothing
The James Cochrane Practice
2024-08-19
Person
4
5
0
19th August 2024
Appointments have to be made well in advance
Suggested improvements
The staff do their very best on all occasions
The James Cochrane Practice
2024-08-19
Person
5
5
0
19th August 2024
Quick and easy.
Suggested improvements
N/A
The James Cochrane Practice
2024-08-19
Person
5
5
0
19th August 2024
Satisfied with the service given
Suggested improvements
Much better if appointment requested be granted as always fully booked
The James Cochrane Practice
2024-08-18
Person
2
5
0
18th August 2024
Dr [name removed] had a very cold, dismissive and disinterested attitude towards me. He didn't offer any guidance or advice and mainly gave me one word answers to my questions. I have been in pain now for 11 months and needed advice on medication and side effects, which I didn't get from him. He made me feel uncomfortable and as though I was wasting his precious time!! I would not recommend any patient to book an appointment with him, he needs to try and have some empathy with people experiencing chronic pain!!!
Suggested improvements
See above
2nd September 2024
Response from The James Cochrane Practice
We are sorry to read your comments, please contact us on lscicb-mb.a82026@nhs.net so we can talk things through in more detail. Kind Regards
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk