The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,614 reviewsReviews
Challenging to get appointments, having to ring on the day/uncertainty is stressful, reduced capacity and therefore long waitlist
It’s always a little bit stressful to have to call first thing in the morning to get an appointment that day. It feels like a competition.
I phoned for an appointment in the morning and had a helpful consultation with Dr [name removed] which resulted in me trying some medication to alleviate my symptoms.
The physiotherapist, [name removed], was amazing
He was professional at all times, friendly and reassuring.
I sent an online message re ongoing problem and got a text messaged appointment set up within half hour
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk