The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,614 reviewsReviews
It was fine.
Limited appointment choices but the reception staff were helpful.
I was told to get an appt with [name removed] [name removed] but her appts weren’t released yet. I called back every three days for two weeks until I was told her next month spots were booked up. I was then told I could speak to anyone in the practice about HRT, but of course that isn’t true as I was at a meds review when told I needed to see [name removed] [name removed]! I made an appointment with someone else who was very nice and who I was assured knew her stuff. She gave me very basic information in about 5 minutes. It was reassuring, but seriously, over a month & a half later!!!
We send some samples 2 weeks ago and when we went to check the results nobody knew anything about them. We made another appointment a call appointments and no one called us. Very disappointed about all of this . It’s about our baby and he could be serious sick but they don’t care at all.
Appointments may be in short supply but appropriately booked as needed
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk