The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,613
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-05-01
Person
4
5
0
1st May 2024
Dr [name removed] made my four year old totally at ease and was very helpful.
Suggested improvements
N/A
The James Cochrane Practice
2024-05-01
Person
4
5
0
1st May 2024
Had to wait a few week to get an appointment
Suggested improvements
More staff needed
The James Cochrane Practice
2024-05-01
Person
5
5
0
1st May 2024
No problem getting appointment , very efficient service.
Suggested improvements
Nothing
The James Cochrane Practice
2024-05-01
Person
2
5
0
1st May 2024
I was not told that I would see a para medic for triage and not a real GP.
Suggested improvements
Explain to the patient the changes at the practise.
The James Cochrane Practice
2024-05-01
Person
5
5
0
1st May 2024
I was cut off twice while trying to make an appointment, but was immediately rung back by the second receptionist I spoke to. Was looking for a telephone appointment in the future, but due to a brief description of my symptoms was offered a face to face appointment the same day.
I saw [name removed] who was very thorough, told me she would speak to a doctor to ensure proper care, and I was called back the same day with information on the plan for my ongoing situation
Suggested improvements
Very satisfied
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk