The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,612
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-05-18
Person
5
5
0
18th May 2024
The nurse was professional and explained everything
Suggested improvements
Nothing
The James Cochrane Practice
2024-05-18
Person
5
5
0
18th May 2024
Everything was fine from booking appointments to diagnostics and results.
Suggested improvements
Nothing.
The James Cochrane Practice
2024-05-18
Person
5
5
0
18th May 2024
Great experience with friendly and efficient staff
Suggested improvements
Just in general about the clarity of receiving test results and the follow up appointments. That’s a general problem I have with doctors or hospital appointments is knowing the next steps.
The James Cochrane Practice
2024-05-18
Person
4
5
0
18th May 2024
Overall, the usual good service and clear guidance and advice.
Unfortunately the doctor I saw (Dr. [name removed]) was not the one who initiated the appointment ( Dr. [name removed]) so the purpose of the session was not immediately obvious. Additionally it wasn’t clear which issues were to addressed by specialists at LRI, Preston or GP/pharmacy.
Suggested improvements
Ideally, it should be agreed and confirmed what the specific purpose or reason is for the appointment so both the doctor and patient are prepared.
The James Cochrane Practice
2024-05-18
Person
5
5
0
18th May 2024
Haven’t had a problem. Can’t be more helpful
Suggested improvements
Met [name removed] today. What a credit to James Cochrane she is. A pleasure to have my review with. For a young lady she knows her stuff and is a delight to speak with.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk