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The James Cochrane Practice
2022-08-31
Person
4
5
0
31st August 2022
The receptionist was miserable and have the impression she would rather have been else where and having to wait nearly 40mins for my daughters appointment because someone was was 20 mins late when I was on time was ridiculous they should have had to wait really not me when I was there on time
Suggested improvements
If people are late for appointments they should either have to re book or wait not make everyone else late
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your experience with us, I am very sorry to hear that you and your daughter had a long wait for your appointment, and that you found the receptionist to be miserable. Without more specific detail its difficult for me to comment on your experience directly however I would like to thank you for raising it to our attention. We are reviewing all feedback collectively to get a good understanding of our patients experience so thank you for taking the time to share yours with us.