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The James Cochrane Practice
2022-09-08
Person
5
5
0
8th September 2022
I was waiting for 40 mins to get through but once through on phone the service on this occasion was fabulous. I’ve already seen [name removed] who had put my mind at ease and she was very good. The receptionist also booked me a future appointment which [name removed] requested which is in a couple of days time.
Suggested improvements
There was a long wait on the phone (40 mins)
3rd October 2022
Response from The James Cochrane Practice
Thank you for your feedback, im very pleased to hear that you had a positive experience with the practice. I’m sorry to hear that you had a long wait on the phone, our phone lines can get very busy, especially during peak times (mornings), however we do have an option for patients with non-urgent issues (if they don’t feel they need to speak to us today) to contact us online if they have access to the internet; the link is on our website or find it here https://florey.accurx.com/p/A82026.