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11th April 2024


Challenging to get appointments, having to ring on the day/uncertainty is stressful, reduced capacity and therefore long waitlist

Suggested improvements
Advised of the duration and content of session to reduce anxiety. E.g., your appointment with [name removed] will be 1 hour long, during this time… etc. this would help ease anxiety prior to session

Experience
Involvement
Cleanliness
Staff
Appointment