Share review of The James Cochrane Practice
Tweet
Share
The James Cochrane Practice
2022-08-17
Person
1
5
0
17th August 2022
I’m a normally fit and healthy person but every now and then I do need to see a doctor and I absolutely dread it. I work full time and have children so just don’t have time to sit on hold to the practice for hours before anyone answers. I recently rang up on the 3rd of the month for an appointment for something that is really bothering me and they said the next available appointment was the 27th!!! I mean, that is simply ridiculous. I was told to try ringing back at 8am the next day for an urgent appt but (1) see above comment re not having time to sit on hold for hours on end which is what happens when you ring at 8am and (2) it’s not urgent in the sense I’m not dying and other people will undoubtedly have more urgent health issues, but it is simply not acceptable that I have to wait almost a month to see a doctor!
Suggested improvements
See above. You need to recruit more receptionists and more doctors or reduce your patient list!
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback, our phone lines can get extremely busy, especially in the morning. We do have an option for patients with non-urgent issues (if they don’t feel they need to speak to us today) to contact us online if they have access to the internet; the link is on our website, or find it here https://florey.accurx.com/p/A82026. Our patient list always remains open for any patients that wish to join the practice, and we are not able to reduce our list; we do have more clinicians joining the team soon which should provide a little additional capacity, and we currently have 2 open vacancies within our Care Navigator team. We will be looking at all feedback to establish areas for improvement, so thank you for taking the time to share yours with us.