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8th November 2022


Very difficult to get through on the phone, despite calling at 8.00am

Suggested improvements
I really appreciate being able to get an appointment at the surgery on the same day (Mon 7/11/2022) and the thorough and caring way I was treated by Dr [name removed]. I also appreciate that I was referred to the TIA clinic immediately. Also good is that the TIA clinic contacted me within 24 hours of the referral. Not so good : 1. The clinic was unable text me to confirm the appointment despite the fact that TIAs often result in memory malfunction. 2. It is a great pity that the TIA clinic was only able to offer me an appointment in Lancaster on Friday, (11/11/2022) some four days after the referral, when time is of the essence regarding potential TIAs.

Experience
Involvement
Cleanliness
Staff
Appointment