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The James Cochrane Practice
2022-08-31
Person
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31st August 2022
Because it is tedious listening to the same message so many times while you wait
Suggested improvements
I would like to say how impressed I was with Mr [name removed]. He was clearly very knowledgeable and took the trouble to listen. His answers to my queries were clear and relevant. Also, he was very generous with his time. His manner was always friendly and sympathetic. On the evidence of this appointment I could not fault him.
3rd October 2022
Response from The James Cochrane Practice
I am sorry to hear of your experience of listening to the messages on our telephones line, we do try to keep the messages up to date and relevant whilst providing useful information to patients that are waiting in the queue – sometimes signposting them elsewhere so that they don’t need to wait in the queue unnecessarily. Our phones can get extremely busy, especially during peak times (mornings), which can lead to longer than average waiting times. Patients do have the option to contact us online if their issue is not urgent (if they don’t feel they need to speak to us today); the link is on our website or find it here https://florey.accurx.com/p/A82026. Thank you for taking the time to share your feedback, I’m very pleased that you had a positive experience with the clinician you saw.