Share review of The James Cochrane Practice
I can barely walk today and have had to cancel a planned holiday so I emailed to ask if GP could speed up orthopedic referral and/or offer better pain relief. I was offered a telephone call in 4 weeks. I said this wasn't satisfactory and was texted to say that if I needed an urgent appointment I should phone, otherwise the request was closed. When I phoned I was told I could ring first thing tomorrow and might get an appointment. I've agreed a telephone call early next week. This is neither caring or efficient. There's no explanation of why waiting times for appointments have become so unreasonably long, and resorting to the morning telephone competition for appointments smacks of desperation. The attitude conveyed by texts from the Care Navigator is dismissive and bureaucratic. The receptionist on the phone was at least polite, but again could offer no explanation for this poor service.
I appreciate that GPs are underpaid and overloaded but this kind of dismissive, defensive service is only likely to undermine public support and generate frustration and anger.
We are sorry to hear your comments, please contact us on lscicb-mb.surgeryinfo.jcp@nhs.net so we can talk things through in more detail. Thank you