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The James Cochrane Practice
2022-08-19
Person
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19th August 2022
Difficult to get an appointment at Helm Chase. Towards the end of June I needed a blood test to be completed 2 weeks before my 6-monthly injection. The date I was given was 25th July. Was advised to go to Maud Street Surgery where I had the test done a few days later and had my 6-monthly injection there too. This week I had a urinary infection, took a urine sample to the Reception Desk and was advised no nurses were available to test it. However, did have a text from Dr [name removed](?) later that day with a prescription for me which was very much appreciated. Generally, I've found Surgery staff pleasant and helpful.
Suggested improvements
Please make getting an appointment easier. Am aware of staff shortages countrywide, but when your problem isn't an Emergency, but you'd like to be seen within 3/4 days it is difficult for a caller to decide if the problem may in fact become an Emergency. .
3rd October 2022
Response from The James Cochrane Practice
Thank you for taking the time to share your feedback. We run our appointments across 2 sites, maximising the clinic room space available, whilst offering appointments cross both sites to give patient choice. I am pleased that you were able to have your blood test and injection at Maude Street, and I am very sorry to hear that nobody was available to test your sample. If there is no nurse on site we cannot accept samples, and will direct patients to our other site to drop them off. We are reviewing all feedback collectively to highlight common themes and areas for improvement, or where we’re doing well. Thank you for taking the time to share yours.