Share review of The Groves Medical Practices

The Groves Medical Practices 2018-11-12 Person 2 5 0

Really disappointed in the changes at this surgery. Very difficult to get an appointment and always told to visit or telephone the surgery at 8.00am. When you get through on the telephone all of the appointments have already been given out. The staff spend more time on the telephone than communicating with the patient in front of them at the desk. Obviously need to rethink the appointment system and the number of receptionists available to answer the telephone. If you are lucky enough to get to see a doctor the care received is good. I notice that some of the Doctors are now running a Private GP Service from the premises as well as their NHS Practice. Either stop taking on more patients or increase the number of NHS appointments available.