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The Groves Medical Practices 2018-06-28 Person 1 5 0

Appalling service :( Over 7 days to book an appointment to check a wound and change dressing. Despite being told by the hospital that it should be done within a couple of days because of the risk of infection. To make matters worse the desk staff don't really seem to care or realise that this is not acceptable - "Take it or leave it" attitude that we all seem to have to accept from GP's surgeries these days - Very Sad :( Went to Hospital and was told off for not going to the doctors - they said that they must see me!! Explained the response from Lantern and they decided to treat me. Wound was infected and Antibiotic dose had to be doubled (may still need a reclean in surgery)!! So in summary if I had waited 7 days to be seen by Lantern I may have become very sick from the infected wound. WHY?? Are the desk staff not trained to identify when treatment is urgent? They were told by myself that it was urgent and alerted to the risk of infection, why did they not believe me? Or do they simply not care?