The Glebe Surgery

The Glebe Surgery 2023-08-26 Person 4 5 0

As with other surgeries nationwide it isn’t always possible to get an appointment within a few days although recently it has improved

The practice is coping well without needing any changes. Certain factors are out of its control particularly increased patient numbers demanding appointments. We have received great care from staff here.

The Glebe Surgery 2023-08-26 Person 5 5 0

I was offered an appointment for a blood test the following day. The call handler was easy to talk to and polite. I was a few minutes late but was told it was fine. I explained I can be difficult to draw blood from so he used a thinner needle and a slightly different technique, was lovely to talk to as well as involving my daughter in conversation.

Nothing at all

The Glebe Surgery 2023-08-26 Person 5 5 0

I got through to the surgery without being on hold for too long & was given an appointment with my GP ie Dr Marco the same day. Dr Marco then arranged further tests & a follow up appointment. Much appreciated. Thank you. Lorrie Lyons

All good thanks.

The Glebe Surgery 2023-08-26 Person 5 5 0

I phoned, I was the second caller in line, only waited a few minutes and was through to reception. I could have selected a face to face or a telephone call, I chose a telephone call at a convenient time. Excellent service.

I can’t think of anything.

The Glebe Surgery 2023-08-26 Person 3 5 0

It depends if you need a same day appointment, sometimes it’s a long wait in the phone queue to speak to reception. Recently I rang to get a same day appointment and I was lucky to be next in the queue but then I got cut off and by the time I rang back I was 17th in the queue and waited approximately 45 mins. I was directed to the pharmacy which was fine except they charged me £9.65 for eye ointment but I’m entitled to free prescriptions, but because I didn’t have a prescription from the surgery they made me pay for it. I find it pretty easy to book appointments for a later date though both on the phone and at reception.

On this occasion my actual time in the consulting room was very helpful and I was asked to make a further appointment in one month. There was only one receptionist at first, and she went into the back office for quite a long time obviously sorting something out for a patient in front of me. Eventually another receptionist arrived to man the desk. On the previous occasion, regarding referral to the pharmacy as a first step, it’s a great idea to free up GP’s, but it hasn’t been thought through properly for those of us over 60 who should not have to continue to pay for medication.