Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-01
Person
5
5
0
1st September 2023
Receptionist was very helpful, quickly understanding my overall explanation of why I was calling. I subsequently had a prompt conversation with one of the doctors which will hopefully set me on the right path to recovery without the need to have taken up more of their time by coming in. Very professional and caring.
Suggested improvements
Nothing more to add
The Glebe Surgery
2023-09-01
Person
4
5
0
1st September 2023
My original appt was cancelled by surgery and alternative appt made for a day later
Suggested improvements
Alternative appt same day as original
The Glebe Surgery
2023-09-01
Person
5
5
0
1st September 2023
Because its true.
Suggested improvements
Nothing.
The Glebe Surgery
2023-09-01
Person
5
5
0
1st September 2023
Jeanne was her usual very pleasant and helpfully efficient self. Harry at Reception is an absolute star - I'm sure he's seen as an immense asset for all sorts of reasons.
Suggested improvements
Making appointments by telephone is nigh on impossible. Fortunately I live close enough for it not to be an issue - making one at Reception is perfectly straightforward.
18th September 2023
Response from The Glebe Surgery
Thank you for your feedback. I am very pleased to hear that you felt you were treated in an efficient and helpful way. I will pass your comments back to the staff who will be very pleased to know you were happy with your experience. I would also like to reassure you that we will be changing providers for our phone system by the end of the year which should make calling us a better experience.
The Glebe Surgery
2023-08-31
Person
3
5
0
31st August 2023
Got an appointment same day after explaining my situation and symptoms.
Suggested improvements
Told I would get a call from either Dr Ellis or Dr Marco tomorrow. 4.15pm still have not heard anything.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq