Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-17
Person
3
5
0
17th September 2023
I don't think it's easy to get appointment
Suggested improvements
All good for flu jab
The Glebe Surgery
2023-09-17
Person
4
5
0
17th September 2023
I was on the phone for an hour then I was next in line and because it was 1 pm I was cut off. My Son had the exact same experience on Friday it is so annoying.
Suggested improvements
More phone lines more doctors appointments and not just phone calls
18th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.
The Glebe Surgery
2023-09-17
Person
4
5
0
17th September 2023
My experience to have my flu jab was very good. The Dr & nurse were kind & informative.
Regarding app, no i find myself getting very frustrated trying to obtain an app for my Dr
Suggested improvements
I do not feel that the receptionist should have the overall say that I may see my Dr or nurse
The Glebe Surgery
2023-09-17
Person
4
5
0
17th September 2023
Can’t always get to see a doctor, while I appreciate that they are really busy, it is reassuring to discuss my medical issues with a doctor.
Suggested improvements
Organise a beater queuing system like was done during covid injections.
The Glebe Surgery
2023-09-17
Person
3
5
0
17th September 2023
Very difficult waiting time for answer to telephone last time queue no 8 took 45 mins.
Appreciate surgery works hard given drs away on maternity or holiday however never ring unless it us necessary.
Suggested improvements
Shorten time if queue what can be done more staff ? Difficult but need a check up on some medication and not getting it so have given up.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq