Reviews
All worked like clockwork
The nursing staff at Glebe Surgery are excellent especially Nicola & Lauren. I can’t thank them enough for their care & efficiency.
Always at least 15 mind after appointment time when you are finally seen.usually 25-30 mins wait.
One of the receptionists interferes far too much with colleagues patients thus leaving hers waiting.....
Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. Although we try to have two receptionists at our front desk during busy times, they support each other with patient queries to ensure that our patients are given the correct information first time. We have receptionists with varying levels of experience, so our more knowledgeable team members are often used to support the learning of newer members. I apologise that this can cause a delay to patients waiting to speak to someone. This is a necessary part of staff training to allow us to have enough people to look after our patients. We take all feedback like this seriously and are always looking to improve our services. If you would like to discuss this further, please complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/
Completely happy with my visit to the surgery.
Long wait on the telephone
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq