Reviews
I understand that the doctor was 30 mins late, which doesn’t bother me as someone else has probably needed that time for a good reason, for which she apologised but my appointment felt rushed and cursory. I currently present with a speech impediment after a recent suspected TIA and had my wife with me to speak on my behalf but neither of us left feeling we had been listened to. The doctor spoke very loudly at me as if I was either deaf or simple. Her manner was brusque. Some of her questions were unclear and she seemed impatient for the answers. I brought paperwork from my Neurologist, including his direct contact info, which she ignored and when I asked her for a referral, which was the main reason for the consult she conceded but I was left in doubt it will be with the relevant consultant.
She carried out the regular motor function tests, but such a cursory manner it would be impossible to make any conclusion.
Not the level of care and professionalism I have previously experienced with this surgery who are normally amazing.
Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/
The appointment was for our baby boy and all matters managing his care have been timely, cordial, adequately informative and professional.
Appointment booked 3 days advance after sensible triage by receptionist
Plenty of time for consultation and thorough assessment
Thankyou. Really good service
Dr Garrett, always listens and manages my concerns appropriately..
equally the receptionist was also kind and listened to my concerns..
Very happy with the service
I waited a couple of weeks for a non urgent review appointment that was requested by my GP. I was able to discuss everything that I needed to so very satisfied with my visit. Thank you!
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq