The Glebe Surgery

The Glebe Surgery 2023-10-27 Person 4 5 0

Overall very excellent, initial telephone call to arrange appointment was very difficult, but I am aware you gave issues with the system at present. Reception and nurse seen were really nice and helpful.

Telephone but I believe that is in hand.

The Glebe Surgery 2023-10-27 Person 4 5 0

Every time I have to contact this surgery the treatment from reception to doctors has been first class. Never a problem with Glebe Surgery. To put it into a single word - Wonderful

I can’t think of anything that needs improving.

The Glebe Surgery 2023-10-26 Person 4 5 0

Unfortunately the blood tests had to be redone as the originals were incorrectly labeled and weren’t processed at the lab. A bit inconvenient.

Training or recap for phlebotomy requirements

The Glebe Surgery 2023-10-26 Person 1 5 0

I popped in to the surgery on Tuesday 17th October to request a PSA test for Prostate cancer, explaining my symptoms. Was told by the receptionist that I would have to see a doctor. The first appointment was 8 days later, 25th. The appointment with the doctor was very thorough, including physical examination etc. I was told to book a blood test with reception. I asked the receptionist for a test and without checking the schedule she said first appointment was Thursday 2nd November. I queried this and was told we’re full up this week. I asked for a n earlier date and was given Tuesday 31 October. I had to push for an earlier appointment, not very good service in my opinion!

See above. More understanding and assistance needed

The Glebe Surgery 2023-10-26 Person 5 5 0

I have been to surgery a lot lately and found all staff, be it receptionists, Dr Sherwell or Nicola were very helpful.

The call to get appointments or questions, not the staff but the telephone system can be time consuming and a long wait.