The Glebe Surgery

The Glebe Surgery 2023-12-06 Person 4 5 0

It depends which receptionist you get. There is a male receptionist who is sometimes there who speaks extremely loudly, making your conversation very public and asks personal questions. He had also upset my additional needs daughter by being rude and also failing to listen to her and notice that she is clearly additional needs. She is now frightened of going to the surgery in case he is on reception. I think that is a terrible shame. There is often 17 or more people ahead of you in a telephone queue.

Care of who you employ on reception would be ideal as they are the first point of contact

The Glebe Surgery 2023-12-06 Person 5 5 0

Was very pleased to be able to see doctor face to face.

Nothing

The Glebe Surgery 2023-12-06 Person 3 5 0

Dr Garrett is a credit to the practice and the medical profession

Make contacting the practice easier. Multiple comms channels

The Glebe Surgery 2023-12-06 Person 4 5 0

I have dropped a star on ease of appointments due to the outdated telephone system. I waited over 30 minutes in a queue for telephone appointments. I realise that this problem will be addressed with the new telephone system due to be installed. Once I did get through to appointments I was very happy with the service.

Nothing

The Glebe Surgery 2023-12-06 Person 5 5 0

Always feel I get very good treatment at the Glebe. Nurse Jenni was excellent, did ecg quickly, and in consultation with my doctor Ellis, and took blood. Totally without pain, so a procedure performed to it's best....many thanks for your care, and a happy Christmas to all at the Glebe. Peter W.

Was only a brief visit, so not much to add...but check-in machine also worked efficiently, and avoided any need to involve receptionist. Compared to experiences I have heard about at other surgeries, you should all be very proud of the varied services you provide so well, at your new facility.