The Glebe Surgery

The Glebe Surgery 2023-12-06 Person 5 5 0

I telephoned the surgery at first it was having problems recieving calls but after a 15 min wait a receptionist spoke to me and said that they would call me back they did after just 5mins with an appointment for me over the phone with a GP.it was very efficient and had better information given than that of Worthing Hospital

The only area is not waiting in a phone queue but that is down to demand nothing you guys can really do I was very pleased with the service given

The Glebe Surgery 2023-12-06 Person 4 5 0

It depends which receptionist you get. There is a male receptionist who is sometimes there who speaks extremely loudly, making your conversation very public and asks personal questions. He had also upset my additional needs daughter by being rude and also failing to listen to her and notice that she is clearly additional needs. She is now frightened of going to the surgery in case he is on reception. I think that is a terrible shame. There is often 17 or more people ahead of you in a telephone queue.

Care of who you employ on reception would be ideal as they are the first point of contact

The Glebe Surgery 2023-12-06 Person 5 5 0

Was very pleased to be able to see doctor face to face.

Nothing

The Glebe Surgery 2023-12-06 Person 3 5 0

Dr Garrett is a credit to the practice and the medical profession

Make contacting the practice easier. Multiple comms channels

The Glebe Surgery 2023-12-06 Person 4 5 0

I have dropped a star on ease of appointments due to the outdated telephone system. I waited over 30 minutes in a queue for telephone appointments. I realise that this problem will be addressed with the new telephone system due to be installed. Once I did get through to appointments I was very happy with the service.

Nothing