The Glebe Surgery

The Glebe Surgery 2023-12-08 Person 4 5 0

Appointments can be a bit far ahead, but on this occasion it was not too long. Telephone contact can be time-consuming although when the 'phone is answered, the staff are helpful and friendly.

Improved 'phone answering times.

The Glebe Surgery 2023-12-08 Person 4 5 0

Needing antibiotics before the weekend to clear a lingering lung infection I was very grateful to be given a same day appointment.

All good

The Glebe Surgery 2023-12-08 Person 4 5 0

Requesting a face to face appointment - seems like such a long wait

Nothing

The Glebe Surgery 2023-12-08 Person 4 5 0

Long queues on the phone.

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The Glebe Surgery 2023-12-08 Person 2 5 0

In her own words, Nurse Middleton came across as "interrogatory"! I certainly felt pressured by her manner of questioning, and got the impression she felt the task to be arduous and an irritation. I didn't get the impression that she approached my review with an awareness and overview of my health other than defined by diabetes. I don't want Nurse Middleton to conduct my diabetic review in the future until she receives a refresher training in how to engage with patients in a positive and holistic manner.

Nurse Middleton. Awareness of other conditions: Chronic Spondylitis of the lower spine, Osteoarthritis, Fibromyalgia, Skeletal misalignment. Vascular Dementia.