Reviews
Appointments can be a bit far ahead, but on this occasion it was not too long. Telephone contact can be time-consuming although when the 'phone is answered, the staff are helpful and friendly.
Needing antibiotics before the weekend to clear a lingering lung infection I was very grateful to be given a same day appointment.
Requesting a face to face appointment - seems like such a long wait
Long queues on the phone.
In her own words, Nurse Middleton came across as "interrogatory"! I certainly felt pressured by her manner of questioning, and got the impression she felt the task to be arduous and an irritation.
I didn't get the impression that she approached my review with an awareness and overview of my health other than defined by diabetes.
I don't want Nurse Middleton to conduct my diabetic review in the future until she receives a refresher training in how to engage with patients in a positive and holistic manner.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq