the-glebe-surgery

The Glebe Surgery

The Glebe, Storrington, West Sussex, RH20 4FR 2,658 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 35 of 532
 
31st August 2024


Service on phone was EXCELLENT as always. Polite and helpful

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
 
31st August 2024


Appointment availability remains appalling. Didn't notice if the surgery was clean , but I assume it was. Dr Newsom was excellent , as always.

Suggested improvements
Coffee and gluten free biscuits would be nice !

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
31st August 2024


Sometimes you have to wait around 3 weeks to get an appointment with you gp due to having copious amounts of patients to care for

Suggested improvements
.

Experience
Involvement
Cleanliness
Staff
Appointment
 
30th August 2024


Tried unsuccessfully three times to get an appointment. Was asked what I expected the outcome to be and if I expected to have another episode that day. Then after finally getting an appt after three weeks your appointment service incorrectly informs me it’s a telephone appt instead of a face to face. I presume it’s been changed as I receive three confirmations. I wait for a call which doesn’t happen. Then I receive another automated message saying it’s regretful that I DID NOT ATTEND! Please look into your ridiculous automated response service. This isn’t the first time this has occurred and it adds additional stress to patients. It’s not difficult to amend.

Suggested improvements
As above

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
30th August 2024


All of the above is very good, also my last appointment was for blood test and nurse very friendly and very good at her job so a 5 star to her as well

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

Page 35 of 532

The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review The Glebe Surgery: http://iwgc.net/ecckq