Reviews
Service on phone was EXCELLENT as always. Polite and helpful
Appointment availability remains appalling.
Didn't notice if the surgery was clean , but I assume it was.
Dr Newsom was excellent , as always.
Sometimes you have to wait around 3 weeks to get an appointment with you gp due to having copious amounts of patients to care for
Tried unsuccessfully three times to get an appointment. Was asked what I expected the outcome to be and if I expected to have another episode that day. Then after finally getting an appt after three weeks your appointment service incorrectly informs me it’s a telephone appt instead of a face to face. I presume it’s been changed as I receive three confirmations. I wait for a call which doesn’t happen. Then I receive another automated message saying it’s regretful that I DID NOT ATTEND!
Please look into your ridiculous automated response service. This isn’t the first time this has occurred and it adds additional stress to patients. It’s not difficult to amend.
All of the above is very good, also my last appointment was for blood test and nurse very friendly and very good at her job so a 5 star to her as well
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq