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15th August 2023


The wait on the phone is always long even later in the day plus the music is VERY boring and repetitive when you call the surgery a lot. Perhaps a BBC radio station or a selection of music could be used. It’s hard to get appointments.

Suggested improvements
See the above. You guys do a good job in difficult circumstances but I’m sure efficiency could be increased with a little creative thinking.

Experience
Involvement
Cleanliness
Staff
Appointment