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The Glebe Surgery
2023-09-17
Person
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5
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17th September 2023
I was on the phone for an hour then I was next in line and because it was 1 pm I was cut off. My Son had the exact same experience on Friday it is so annoying.
Suggested improvements
More phone lines more doctors appointments and not just phone calls
18th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.