Share review of The Glebe Surgery
Firstly my HRT repeat prescriptions were removed from my app without any communication. Then I was given a review appointment with the pharmacist who failed to call me on either of my numbers. I called the clinic who checked my file and said I should have been booked with a GP. When I finally saw a GP I explained what I needed to which she agreed to redo a prescription for 3 months but the prescription was incorrect.
On a positive note when I called the clinic again the receptionist and a different Doctor sorted the problem out swiftly.
This whole situation took almost 2 weeks to sort from my first point of contact. I appreciate there is a lot of pressure on the system but there appears to be poor communication with patients and between staff when things change, to ensure the correct person is seen in a timely manner.