The Dame Sybil Thorndike Health Care Centre
Longley Road, Rochester, Kent, England, ME1 2TH Also known as: Dame Sybil Thorndike 19 reviewsReviews
Can never see a doctor face to face without having to do a stupid online form which not everyone is good with,also most the questions have nothing to do with your problem is about
Econsults are not always answered often have to be followed up and are not user friendly . Prescriptions take far too long to process and items are often left off. It is difficult that reception cannot contact the prescription team.
We have often spent hours on the phone endeavouring to get an appointment. We have been told by reception the best way to get an appointment is to queue up at 8 outside the building which is not suitable if ill.
We realise these issues are caused by staffing shortages but this makes it no less frustrating for your patients.
I have been a patient with the Thorndyke for many years and have always been happy with the service and care I have received. I have always found the receptionists to be helpful and sympathetic to my needs. It isn’t easy to get an appointment on this occasion my telephone consultation was arranged via calling 111 and then waiting until 6pm in the evening before the promised call from the GP. I can’t fault the treatment given following the call.
Very happy quick service
Waiting time to speak to reception ranges between 30 to 45 mins. Never ever an appointment regardless of having a lung condition and multiple course of antibiotics. Just get a Doctors call!
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Short link to review The Dame Sybil Thorndike Health Care Centre: http://iwgc.net/ecbch