Share review of Sutton Benger Surgery
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Sutton Benger Surgery
2022-03-30
Person
4
5
0
30th March 2022
You cannot contact the surgery directly, you have to go through a centralised system which can take upwards of a minute for someone to respond. To request an appointment unless you have an existing problem you are told to complete a triage form and bearing upon what answers you have put is whether to get a face tio face appoinyment. Not a good system
Suggested improvements
Have a direct telephone line to the surgery
6th April 2022
Response from Sutton Benger Surgery
Good Morning Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. I would welcome the opportunity to discuss further so if you would like to email me direct on bswccg.php-complaints@nhs.net I would be happy to discuss your specific concerns. Many thanks - Julie Taylor - Complaints Lead, Patford House Partnership