Reviews
Absolutely brilliant.
Clear and concise explanation.
Sympathetic and friendly hearing and feeling of being understood and a proper consideration of my problem was taken.
The new sit and wait appointment system is an absolute joke. I ended up waiting 2 hrs 15 minutes to see the doctor for five minutes! I used to recommend this surgery as I felt like your needs were met and they were helpful. This unfortunately is no longer the case and most of the time you feel like you're being a nuisance, wasting their time and when you are asked by the doctor "what do you think is wrong with you", well surely that's the reason I've gone to the doctors in the first place for them to tell me, not the other way around!!
The one thing that constantly lets down this otherwise very good practice is the telephone answering service. It is like three different voices - all offering 'options' (one message being repeated).
All this takes time. The other day I was holding on for 10 minutes - only then to be cut off. When one if feeling unwell this is the last thing needed.
Do your lovely professional, receptionists justice and get an answer phone that reflects them!
Felt listened to and all options and routed covered.
Resources
Short link to review Ripley Medical Centre: http://iwgc.net/eb863